Built Right from the Start: How Bark n Fetch Gained Peace of Mind and Pro-Level Support with Lux214

When Heather Denton launched Bark n Fetch, she knew growing a business would require her full focus. Between managing products, marketing, helping customers, and petting four-legged guests, she wouldn’t have time for website issues—much less sitting on hold or dealing with confusing ticket systems and annoying chatbots.

Heather had seen the frustration small business owners experienced with large hosting and website platforms. Long wait times, repetitive troubleshooting, and a lack of personalized service often led to costly downtime and wasted energy.

She wasn’t alone in those concerns—82% of consumers say getting issues resolved quickly is their number one priority in customer service, yet more than half are dissatisfied with the support they receive from web hosting companies (HubSpot).

That’s why Heather chose a different path from the beginning: Lux214 Media Group.

“I knew from my friends’ horror stories to steer clear of those call-center style website services,” Heather says. “That’s why I’m so glad I picked Lux214 from day one. Their team built my site and has handled everything flawlessly since.”

Heather didn’t need to course-correct, she needed to scale with confidence. Lux214 provided end-to-end support from the initial build to ongoing, behind-the-scenes maintenance.

With Premium Website Maintenance, Heather has direct access to a dedicated team that knows her business. No bots. No waiting rooms. No guesswork.

“As a small business owner, I wear a lot of hats. It’s such a relief to send a quick text or email, talk to someone who actually gets it, and know the changes will be made. No stress. No delays. Just peace of mind.”

With Lux214 managing her website, Heather has been able to:

• Keep her site running smoothly with up-to-date plug-ins, routine security patches, and automatic SSL certificate renewals
• Quickly swap out product photos, update content, or make changes—without touching the backend herself
• Get fast answers from a team that knows her business, without having to explain things over and over

By choosing Lux214 from the start, Heather avoided the pain points that plague so many business owners and gained a trusted partner invested in her long-term success. Her website works the way it should—so she can stay focused on the parts of her business only she can run.

Let’s talk about how Lux214 can support your business with proactive, premium website care.